Terms & Conditions

Here are the drafted Privacy Policy, Terms and Conditions, and Refund Policy for the website Ganges Queen.

Privacy Policy

At Ganges Queen, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website gangesqueen.com.

1. Information We Collect

We collect personal information that you provide directly to us, such as when you:

• Make a reservation or booking.
• Contact us via our customer support.
• Subscribe to our newsletter or promotions.

The types of personal information we may collect include:

• Name
• Email Address
• Phone Number
• Payment Information
• Other relevant details for the service you request

2. How We Use Your Information

We use your personal information to:

• Process bookings, payments, and reservations.
• Provide customer support and respond to inquiries.
• Send promotional emails and newsletters with your consent.
• Improve our website and services.
• Comply with legal obligations.

3. Data Security

We take reasonable steps to protect your personal data using security technologies and procedures. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted service providers who help us operate our website or provide services to you, subject to confidentiality agreements.

5. Cookies

We may use cookies to enhance your browsing experience. Cookies are small data files stored on your device to help us remember your preferences and improve our website’s functionality.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of promotional communications.
• Request the restriction or object to processing of your personal data.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Terms and Conditions

Welcome to Ganges Queen. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions:

1. Services

Ganges Queen offers services related to waterways, including bookings for cruises and other maritime activities in India. We strive to ensure that our services are available in accordance with the terms provided.

2. Booking and Reservations

• When you book a service through our website, you agree to provide accurate, current, and complete information.
• All bookings are subject to availability and confirmation by Ganges Queen.
• We may modify or cancel bookings based on operational needs.

3. Payment Terms

• Payment for services must be made through the available payment methods on our website.
• All payments are processed securely, and Ganges Queen will not store sensitive payment details.

4. User Responsibilities

You agree not to:

• Use the website for any unlawful purpose.
• Engage in activities that may disrupt or damage the website or services.
• Provide false information during bookings or inquiries.

5. Limitation of Liability

Ganges Queen is not responsible for any indirect, incidental, special, or consequential damages arising out of your use of our services. Our liability is limited to the amount paid for the services provided.

6. Indemnification

You agree to indemnify and hold Ganges Queen harmless from any claims, losses, or damages arising from your use of our services or violation of these Terms and Conditions.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

8. Changes to the Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date.

Refund Policy

At Ganges Queen, we aim to provide the best possible experience for our customers. If you are not satisfied with the services, we offer the following refund policy:

1. Cancellations and Refunds

• Cancellations made [24/48 hours] prior to the scheduled booking are eligible for a full refund.
• Cancellations made less than 24 hours before the scheduled booking will incur a [40%] cancellation fee.
• If the service is canceled by Ganges Queen due to unforeseen circumstances (weather, operational issues), a full refund will be provided.

2. How to Request a Refund

To request a refund, please contact our customer service team at [ggkolkata@gmail.com] with the following details:

• Booking Reference Number
• Name and Contact Information
• Reason for Refund Request

3. Refund Process

Refunds will be processed and credited within [7] business days to the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

4. Non-Refundable Items

• Certain booking fees or charges may be non-refundable as specified during the booking process.
• If you fail to show up for your booking or do not use the services as agreed, no refund will be issued.

5. Changes to the Refund Policy

Ganges Queen reserves the right to amend this Refund Policy at any time. All changes will be posted on this page with an updated revision date.